tag:status.tryinteract.com,2005:/historyInteract Status - Incident History2024-03-27T19:49:54-07:00Interacttag:status.tryinteract.com,2005:Incident/192964762023-12-03T23:12:56-08:002023-12-03T23:12:56-08:00Connection issues with service provider<p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>23:12</var> PST</small><br><strong>Resolved</strong> - A fix has been applied by our service provider. All services should be back online.</p><p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>09:03</var> PST</small><br><strong>Identified</strong> - This issue has been identified and we are currently working with our providers to find a permanent solution. A workaround is in place to keep our application online for the time being.</p><p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>08:09</var> PST</small><br><strong>Investigating</strong> - We are currently investigating issues connecting to one of our service providers. We are seeing increased error rates for our Analytics applications.</p>tag:status.tryinteract.com,2005:Incident/160816382023-02-13T16:30:08-08:002023-02-13T16:30:08-08:00Mailerlite Integration Issues<p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>16:30</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>15:02</var> PST</small><br><strong>Identified</strong> - The issue appears to be related to newer Mailerlite accounts, not using Mailerlite Classic. Will continue to post updates as our team has them.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>15:01</var> PST</small><br><strong>Investigating</strong> - We are currently investigating an issue regarding Mailerlite integration connections.</p>tag:status.tryinteract.com,2005:Incident/123947392022-10-20T15:20:55-07:002022-10-20T15:20:55-07:00Quiz Analytics Degraded Performance<p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>15:20</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>15:20</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are now monitoring the results.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>15:20</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>14:21</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating an issue involving our quiz analytics and quiz analytics features.</p>tag:status.tryinteract.com,2005:Incident/108956472022-08-23T19:45:05-07:002022-08-23T19:45:05-07:00DNS Resolving Issues<p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>19:45</var> PDT</small><br><strong>Resolved</strong> - The issue appears to have been resolved by our upstream cloud service provider. Thank you for your patience.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>17:00</var> PDT</small><br><strong>Investigating</strong> - Due to an outage with an upstream cloud service provider, Interact services may be inaccessible. Our team is continuing to monitor the situation and will update when a resolution has been reached.</p>tag:status.tryinteract.com,2005:Incident/94006352022-02-24T10:04:57-08:002022-02-24T10:04:57-08:00Connectivity Issues<p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>10:04</var> PST</small><br><strong>Resolved</strong> - Our service provider Heroku has marked this issue as resolved.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>09:17</var> PST</small><br><strong>Update</strong> - Updates can be found here from our provider: https://status.heroku.com/</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>09:15</var> PST</small><br><strong>Identified</strong> - All Interact services are currently down. We're aware of a major outage at Heroku and are monitoring the situation.</p>tag:status.tryinteract.com,2005:Incident/65017382021-03-10T16:45:21-08:002021-03-10T16:45:21-08:00Dashboard Connectivity Issues<p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>16:45</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved by our third-party provider.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>16:42</var> PST</small><br><strong>Identified</strong> - An issue related to users being unable to access their customer dashboard has been identified. A third-party hosting provider is currently experiencing some outages and may affect your ability to connect to the dashboard. We will continue to monitor the situation.</p>tag:status.tryinteract.com,2005:Incident/49700522020-08-29T21:16:07-07:002020-08-29T21:16:07-07:00Connectivity issues with quizzes<p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>21:16</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>18:53</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>18:53</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>13:42</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating an issue affecting connectivity to our quizzes.</p>tag:status.tryinteract.com,2005:Incident/49689582020-08-29T11:32:16-07:002020-08-29T11:32:16-07:00Quiz Connection Issues<p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>11:32</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>09:53</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are now monitoring the results.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>09:51</var> PDT</small><br><strong>Identified</strong> - The issue has been identified with the quiz connectivity issues and a fix is being implemented.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>09:33</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating an issue affecting connectivity to our quizzes.</p>tag:status.tryinteract.com,2005:Incident/39209602020-04-20T12:49:33-07:002020-04-20T12:49:33-07:00Quiz Apps Degraded Performance<p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>12:49</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>10:45</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>10:44</var> PDT</small><br><strong>Update</strong> - We have identified the issue and are implementing a fix.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>09:42</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>09:42</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating an issue involving our Quiz Apps.</p>tag:status.tryinteract.com,2005:Incident/29548032019-09-04T09:53:55-07:002019-09-04T09:53:55-07:00Quiz Analytics Outage<p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>09:53</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>09:53</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented for our quiz analytics and our team is closely monitoring the health of our servers to ensure analytics are operational.</p><p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>13:07</var> PDT</small><br><strong>Identified</strong> - We are currently investigating reports of quiz analytics degraded performance. Our server provider had a major outage recently that has affected the connections across our analytics servers. We will continue to update everyone here.</p>tag:status.tryinteract.com,2005:Incident/26935592019-07-12T11:24:41-07:002019-07-12T11:24:41-07:00Quiz Analytics Degraded Performance<p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>11:24</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved and connections are back online for quiz analytics.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>16:02</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating reports of sporadic connection to our analytics servers. Will continue to post updates here. Our team is working hard to resolve the issue.</p>tag:status.tryinteract.com,2005:Incident/26934802019-07-11T16:00:36-07:002019-07-11T16:00:36-07:00Quiz Analytics Outage<p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>16:00</var> PDT</small><br><strong>Resolved</strong> - The analytics outage has been resolved.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>15:54</var> PDT</small><br><strong>Monitoring</strong> - Our team is currently monitoring a fix put in place to resolve the analytics connection issues.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>15:53</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>15:40</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating an outage of our analytics system for quizzes. Analytics tracking is currently not available as well as accessing quiz analytics from your dashboard. Our team is working hard to resolve this issue.</p>tag:status.tryinteract.com,2005:Incident/23080392019-04-04T08:00:26-07:002019-04-04T09:34:23-07:00Quiz Analytics Degraded Performance<p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>08:00</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>03:00</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating an issue involving degraded performance of our analytics.</p>tag:status.tryinteract.com,2005:Incident/23015992019-04-01T18:53:55-07:002019-04-04T09:34:23-07:00Quiz Analytics Outage<p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>18:53</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved</p><p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>15:43</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and our team is currently working to get our analytics back online.</p><p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>12:00</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating an outage of our analytics system for quizzes. Analytics tracking is currently not available as well as accessing quiz analytics from your dashboard. Our team is working hard to resolve this issue.</p>